JAN
25th
2012
25th
2012
Next Step e-bulletin 25/01/2012 – News for Next Step Advisers, Managers and Staff
Read the latest information for Next Step advisers. Click here to download the latest copy (... read more?
Read the latest information for Next Step advisers. Click here to download the latest copy (... read more?
JAN
25th
2012
25th
2012
Professional and Career Development Loan Update
We have just been informed that the Skills Funding Agency has recently taken over the management and administration of the Professional and Career Development Loan... read more?
We have just been informed that the Skills Funding Agency has recently taken over the management and administration of the Professional and Career Development Loan... read more?
JAN
13th
2012
13th
2012
Customer Contact ID - Important Changes
From January 2012 onwards, it is a requirement that for both sessions completed and any evidenced impacts that the CRM Customer Contact ID number is included. ... read more?
From January 2012 onwards, it is a requirement that for both sessions completed and any evidenced impacts that the CRM Customer Contact ID number is included. ... read more?
DEC
5th
2011
5th
2011
New process recording and sharing of incidents where staff, working in Next Step in the West Midlands, are threatened
We have issued a new process for the recording and sharing of incidents where staff, working in the Next Step face-to-face service across the West Midlands, are threaten... read more?
We have issued a new process for the recording and sharing of incidents where staff, working in the Next Step face-to-face service across the West Midlands, are threaten... read more?
DEC
1st
2011
1st
2011
Jobcentre Plus News and Information Updates
Keep your self up-to-date with the latest news and information from Jobcentre Plus (<span class="scayt-misspell"... read more?
Keep your self up-to-date with the latest news and information from Jobcentre Plus (<span class="scayt-misspell"... read more?
NOV
29th
2011
29th
2011
Next Step Operating Instructions (Revised November 2011)
The Skills Funding Agency has revised the Next Step Operating Instructions. Click on the link below to access. <a href="http://www.cswpnextstep.org.uk/getfile.asp?rel... read more?
The Skills Funding Agency has revised the Next Step Operating Instructions. Click on the link below to access. <a href="http://www.cswpnextstep.org.uk/getfile.asp?rel... read more?
OCT
20th
2011
20th
2011
Important information for all advisers: Operating Instructions revised
NOVEMBER 2011 UPDATE –The Skills Funding Agency has revised and issued the Next Step Operating Instructions. Cl... read more?
NOVEMBER 2011 UPDATE –The Skills Funding Agency has revised and issued the Next Step Operating Instructions. Cl... read more?
OCT
6th
2011
6th
2011
Skills and Work Leaflets
Developed by the Basic Skills Agency these guides were written to help those who advise people making choices about vocational courses and careers. Th... read more?
Developed by the Basic Skills Agency these guides were written to help those who advise people making choices about vocational courses and careers. Th... read more?
OCT
4th
2011
4th
2011
Next Step Off-Line Paperwork (Plan B Paperwork) Updated 4/10/2011
The Next Step off-line paperwork (Plan B paperwork) has been updated by the Skills Funding Agency (Updated 4/10/2011 - v 1.7).&nb... read more?
The Next Step off-line paperwork (Plan B paperwork) has been updated by the Skills Funding Agency (Updated 4/10/2011 - v 1.7).&nb... read more?
SEP
26th
2011
26th
2011
CRM system improvements
There will be a number of changes to the Next Step CRM System as part of the new release due to be implemented on 26th September 2011. Read more her... read more?
There will be a number of changes to the Next Step CRM System as part of the new release due to be implemented on 26th September 2011. Read more her... read more?
SEP
21st
2011
21st
2011
Changes to the CRM sytem
There will be some changes to the CRM system (CRM Optimise) which will be implemented 26th September 20... read more?
There will be some changes to the CRM system (CRM Optimise) which will be implemented 26th September 20... read more?
SEP
21st
2011
21st
2011
NEW CRM User Guides and Demonstrations from the Skills Funding Agency
The Skills Funding has issued some CRM user guides and demonstrations to support advisers with using the CRM system. Please click on the links below to access. To access... read more?
The Skills Funding has issued some CRM user guides and demonstrations to support advisers with using the CRM system. Please click on the links below to access. To access... read more?
SEP
19th
2011
19th
2011
Updated CRM User Guides from the Skills Funding Agency
The Skills Funding has issued some CRM user guides and demonstrations to support advisers with using the CRM system (CRM... read more?
The Skills Funding has issued some CRM user guides and demonstrations to support advisers with using the CRM system (CRM... read more?
AUG
22nd
2011
22nd
2011
Advisers - Don't miss out on free professional development
CSWP is offering to support up to two Next Step advisers to attend these professional development training days: 6 October 2011 -... read more?
CSWP is offering to support up to two Next Step advisers to attend these professional development training days: 6 October 2011 -... read more?
JUL
22nd
2011
22nd
2011
Latest e-bulletin for Next Step advisers 22/07/2011
Read the latest information for Next Step advisers. Click here to download a copy (doc) ... read more?
Read the latest information for Next Step advisers. Click here to download a copy (doc) ... read more?
MAY
27th
2011
27th
2011
Updated National Priority Groups and more changes to the CRM
Please read this briefing note for details: http://www.cswpnextstep.org.uk/getfile.asp?reletapf=134</... read more?
Please read this briefing note for details: http://www.cswpnextstep.org.uk/getfile.asp?reletapf=134</... read more?
APR
21st
2011
21st
2011
A new 'National Careers Service'
The Department for Business, Innovation and Skills has placed a communication on its website setting out the key features and brand name of the new careers service that will be available i... read more?
The Department for Business, Innovation and Skills has placed a communication on its website setting out the key features and brand name of the new careers service that will be available i... read more?
APR
1st
2011
1st
2011
Employment Support Allowance recording on the CRM.
As you may be aware, Incapacity Benefit (IB) was replaced by Employment and Support Allowance (ESA) some time ago, however because there may be instances where a customer may still be claiming I... read more?
As you may be aware, Incapacity Benefit (IB) was replaced by Employment and Support Allowance (ESA) some time ago, however because there may be instances where a customer may still be claiming I... read more?
APR
1st
2011
1st
2011
Re-starting Existing Customers from 1 April 2011
The Skills Funding Agency has issued guidance for recording customers from April 2011 onwards. The 12 month period starts the 1st time a customer is seen. If... read more?
The Skills Funding Agency has issued guidance for recording customers from April 2011 onwards. The 12 month period starts the 1st time a customer is seen. If... read more?
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