CSWP Next Step Adviser Extranet

Compliments & Complaints

We want you to have the best possible service from us. Good things or bad things that you tell us about, no matter how large or small, will help us to improve what we do.

If you would like to make a general comment, compliment or complaint about any part of our service, you can do so here by filling in our online form - If you have raised a complaint, please give your contact details so we can respond to you.

All complaints are acknowledged within three working days. We will look into the matter and you will receive a full reply within 28 days. Any unresolved complaints will be referred to a panel of independent people for further consideration.

If you would like a full copy of our Compliments/Complaints Procedure please contact us.

If you would rather speak to someone, or write a letter, you can contact:

Contract Performance Manager (Julie Ball)
Coventry Solihull & Warwickshire Partnership
1st Floor, Tower Court, Foleshill Enterprise Park, Courtaulds Way, Coventry CV6 5QT
Telephone: 024 7670 7681 / Fax: 024 7670 7401
Email: nextstep@cswp.org.uk